Experience
Aug. 2023 – Current
Shop Makers Richmond
Sales Associate
Support daily store operations, including customer service, merchandising, POS (Makers POS) management, and vendor communication. Create and refresh visual displays to enhance product storytelling and customer engagement, while collaborating closely with vendors to understand their stories and unique selling points. Manage the Richmond Instagram account with reels, short-form videos, and photo features highlighting new vendors, seasonal products, and maker stories. Contribute to store décor, seasonal visual updates, and in-store systems such as back stock spreadsheets, while maintaining up-to-date knowledge of policies, promotions, and company updates via Slack. Elevate customer and vendor satisfaction by efficiently resolving store-level issues, tracking pop-up observations, and supporting potential vendor recruitment.
Sept. 2023 – Sept 2025
PieCo Bakeshop
Founder
Founded and managed a local mini cheesecake pop-up, developing the full brand identity, including logo, packaging, and visual style. Managed social media content, photography, short-form videos, and seasonal campaigns while engaging customers through storytelling and a consistent brand voice. Organized events, conducted product photoshoots, handled sales via Square POS, and built a loyal customer base, earning recognition for creating high-quality, visually appealing baked goods and memorable brand experiences.
Apr.2021 – May.2023
Blooming Pop Studio
Designer Assistant
Product fabrication for handmade design accessories, collaborated closely with the lead designer to assist with the production process in different stages, including handling materials, stocking and sourcing items, as well as organizing and maintaining the studio space.
May.2020 – Nov.2020
Victoria Immigrant and Refugee Centre Society -Resilience BC Program
Concept Designer
Develop web content of a resource site for VIRCS and the Province’s response on hate crimes and anti racism work. Compile a written proposal and create a website wireframe with Figma.
Oct.2019 – May. 2020
Taiwan Development Association for Disaster Medical Team
Logo design for the Association, create campaign posters, videos, and backdrops for various events.
Jan.2019 – Apr. 2019
WALRUS Design Inc
Product Designer
Directed a three-person team to create a limited-edition accessory for in-store sales, drawing on my experience selling locally designed handcrafts. Demonstrated proficiency in project management, design, and production to enhance the store's unique offerings.
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Education
September 2016 - May 2020 Emily Carr University of Art & Design
Bachelor of Design, Industrial Design
September 2022 -August 2023
British Columbia Institute of Technology
Certificate in Interior Design Program
Skills
Design & Visual Tools:
Adobe Creative Suite
• Adobe Photoshop
• Adobe Illustrator
• Adobe InDesign
Content Creation:
• Photography
• Video editing
• Reels creation
• Photo editing
Branding & Storytelling:
• Visual identity
• Brand development
Marketing & Communication:
• Social media management
• Campaign support
• Vendor storytelling
Other:
• Merchandising
• Customer engagement
• Product styling
• Front-end web design
